POLICY
Refund Policy
Cancellations & Refunds Policy
Last updated: October 3, 2026
OUR GUARANTEE
Our customers' happiness and satisfaction are our top priorities. If you are dissatisfied, please let us know as soon as possible and we will do our best to help.
Under certain circumstances, we may issue refunds. If you've been approved for a refund by Letters of Love support team, the relevant amount will be returned to the original payment method within 7–10 business days from the issue date.
In all cases:
Cancellations and refunds may only be requested by the purchaser of the order.
Refunds are not automatic with cancellations, but may be available upon request.
Once your first package has shipped, all shipping fees are non-refundable.
Our return and refund policies for specific products are below.
LETTERS
US CUSTOMERS
30-Day Full Refund Guarantee
If you are dissatisfied for any reason with your story, please let us know within 30 days from the first letter's shipping date for a full refund and cancellation. You are welcome to keep the letters that have been delivered to you.
Refunds After 30 Days
Prepaid subscriptions. After the full refund guarantee expires (30 days), you may request a prorated refund of your subscription for up to 60 days from the date your subscription's first letter was mailed out.
After 60 days, refunds are not available for prepaid subscriptions. The remainder of the subscription will be mailed to the address provided unless you notify us otherwise.
Monthly subscriptions. After the full refund guarantee expires (30 days), refunds are not available for monthly payments already collected. We will, however, send you the remaining letters that have been paid for.
Although refunds are not available after 30 days from letter #1's ship date, you may cancel future payments at any time using the link below. Cancelling will not cancel or refund past payments already processed.
Please note that removing your payment method is not the same as cancelling a subscription.
INTERNATIONAL CUSTOMERS
International Prepaid Subscriptions
All international prepaid letter subscriptions have letters #1–#24 (Complete Set) mailed out in one trackable package.
A refund may only be issued if:
It is requested within 60 days from the order's ship date, and
The original package is returned to us undamaged and intact, and
Four letters or fewer have been opened. If five or more letters have been opened, no refund will be issued.
Any approved refund depends on the successful arrival of the returned products at our warehouse. The shipping fee for the original product is non-refundable, and return shipping is the responsibility of the customer.
To return for a refund, contact support@lettersoflove.net and follow these instructions:
Include all 24 letters that you wish to return
Include your order number, email, and first and last name
Indicate the reason for the return
Please send returns to:
ATTN: LETTERS OF LOVE 1328 NE STEELE CREEK DRIVE, BREMERTON, WA 98311-9330
International Monthly Subscriptions
APO CUSTOMERS
APO Prepaid Subscriptions
We do not offer monthly subscriptions internationally. APO addresses are not considered international under USPS policies, and monthly subscriptions are available for APO recipients.
All prepaid subscriptions going to an APO address have letters #1–#24 mailed out in a single trackable package (Complete Set).
A refund may only be issued if:
It is requested within 60 days from the order's ship date, anD
The original package is returned to us undamaged and intact, and
Four letters or fewer have been opened. If five or more letters have been opened, no refund will be issued.
Any approved refund depends on the successful arrival of the returned products at our warehouse. The shipping fee for the original product is non-refundable, and return shipping is the responsibility of the customer.
To return for a refund, contact support@lettersoflove.net and follow these instructions:
Include all 24 letters that you wish to return
Include your order number, email, and first and last name
Indicate the reason for the return
Please send returns to:
ATTN: LETTERS OF LOVE 1328 NE STEELE CREEK DRIVE, BREMERTON, WA 98311-9330
APO Monthly Subscriptions
For APO addresses, monthly subscriptions are treated as regular subscriptions, with all 24 letters mailed twice a month according to our mailing schedule.
If you are dissatisfied for any reason with your story, please let us know within 60 days from the first letter's shipping date for a full refund and cancellation. You are welcome to keep the letters that have been delivered to you.
After 60 days from the first letter's ship date, refunds are not available for monthly payments already collected. We will, however, send you the remaining letters that have been paid for.
Although refunds are not available after 60 days from letter #1's ship date, you may cancel future payments at any time using the link below. Cancelling will not cancel or refund past payments already processed.
APO CUSTOMERS
If you experience an issue with your order or require a refund, please contact us at support@lettersoflove.net before initiating a chargeback with your financial institution. Resolving your issue directly with us takes only 7–10 business days, whereas a bank's formal chargeback process can take up to 90 days. Most disputes can be resolved quickly without involving your bank, and card issuers strongly recommend that customers attempt resolution directly with the merchant before filing a formal dispute.
Initiating a chargeback results in automatic cancellation of any and all products associated with the respective order.
A chargeback occurs when a cardholder bypasses Letters of Love and disputes a transaction directly with their issuing bank. Upon filing, the disputed funds are deducted from Letters of Love account and temporarily credited to the customer while the bank reviews the case. This temporary credit remains in place until a final decision is reached, which can take up to 90 days.
Should you choose to file a chargeback, please review all of our policies, terms, and conditions, as any purchase constitutes agreement to these terms. Letters of Love will submit all applicable evidence, including order history, previous communication, and fulfilment data, to dispute unauthorized chargebacks. Initiating a chargeback does not guarantee a refund, and customers have a significantly higher success rate by working directly with our support team than by waiting on a bank's resolution.
QUESTIONS
Contact us at support@lettersoflove.net
Letters of Love LLC